Service and Repair
If your rental fleet undergoes repair or occasional overhaul, you will want to control and monitor the labor and materials spent on equipment maintenance. You need this information to determine when an asset has to become too expensive to keep in the fleet. And, if you maintain your customer's equipment, it is even more imperative to collect costs from each service call and properly bill them out to the customer.
Repair Orders and Scheduled Maintenance
How Big is Your Service Fleet? With DealerSoft you have two options for handling your service and repair needs. The standard DealerSoft installation includes a bundle that we call "Service Lite". that gives you essential features for: managing service technicians, entering repair tickets, dispatch, scheduling preventive maintenance and selling service contracts to the customer.
However, if your service fleet is larger and more sophisticated, you may prefer the powerful Acumatica Field Service edition. Acumatica's Field Service edition gives you access to a world-class suite of software for managing these same processes with even more features for appointments, scheduling and equipment maintenance. If you have a large call center, a considerable number of field technicians, and/or complicated scheduling rules then this may be the perfect solution for you.
Recordkeeping for Repairs
Good record-keeping for equipment repair has considerable value. Without good records for a machine's repair history:
Equipment can breakdown in the field more often
Customers can get an unfavorable impression
Lawsuits and workers compensation claims cannot be well-defended
DynaRent overcomes that with a simple solution to storing repairs, pictures and documentation for each repair. You also have the ability to store inspection steps on and inspection results on every occasion that the equipment's usage requires. You can even get email reminders when a meter reading causes a repair or service to become necessary.